Refund policy
Exchange and Return Policy at Eros Store
At Eros Store, we prioritize our customers' satisfaction and provide a flexible exchange and return policy to suit your needs. However, certain conditions must be met to ensure a smooth and efficient process.
When can I exchange or return a product?
1. Exchange for Non-Matching Orders:
-
You may exchange a product if it does not match what was ordered.
-
The exchange must be initiated within 48 hours of receiving the product.
-
The product must be unopened and unused.
-
Products that have been opened or used cannot be exchanged after this period.
2. Damaged Products After Opening:
-
If a product is found to be damaged after opening, the damage must be proven by contacting our team within 48 hours of receipt.
-
We will conduct the necessary inspection and provide appropriate solutions, such as an exchange or a refund.
3. Errors in Ordering (Customer Side):
-
If an order was placed incorrectly by the customer, the customer will be responsible for the shipping and delivery costs for returning or exchanging the product.
-
This must be done within 48 hours of receipt.
Requirements for Exchange and Return:
-
The product must remain unopened and unused.
-
The original packaging and all tags must be preserved.
Important Notes:
-
Consumable Products: Items such as skincare products or makeup cannot be returned or exchanged once opened.
-
Natural Products: Items like flowers or plants cannot be returned or exchanged due to their sensitive nature.
Contact Us:
If you have any questions regarding the exchange and return policy, please reach out to us via:
-
Email:
hayder@erosstore.co -
Phone/WhatsApp:
+9647868211477