Shipping policy
At Eros we are committed to fast, clear delivery across Iraq. Here are the details of our shipping policy:
1. Preparation and dispatch
- Orders are prepared and dispatched every day at 8:00 PM (except official curfew days).
- An order confirmed before 8 PM leaves the same day; an order confirmed after 8 PM leaves the next day.
2. Delivery time (about 24 hours)
- Basra (our in-house courier areas): delivered the same day when the order is confirmed before 8 PM, and the next day when confirmed after 8 PM.
- Other governorates (shipping company): an order confirmed before 8 PM leaves the same evening and arrives the next day; an order confirmed after 8 PM leaves the next evening and arrives the day after.
- Some remote areas may take longer; we let you know when the order is confirmed.
3. Shipping fee
- A flat shipping rate of 3,000 IQD applies to all regions of Iraq.
4. Preferred delivery time
- If you would like your order at a certain time (for example in the late afternoon or before sunset), tell us when confirming the order and we add a note for the courier.
- In Basra our courier calls you before arriving. In other governorates we do not have the shipping company courier's number, so we rely on the note and the phone number on your order; please keep your phone reachable on delivery day.
5. Order confirmation
- Once your order is confirmed you receive a WhatsApp message or an email with your order details.
6. Delays
- Delays may occur due to circumstances beyond our control (weather, public lockdowns, curfews). In such cases we do our best to inform you and find a quick solution.
7. Failed delivery
- If delivery fails because of a wrong address or no answer to the courier, the shipment may be returned to the store and the customer bears the return shipping fee.
8. Gifts
- If you need gift wrapping or want the order sent directly as a gift, mention it when confirming the order.
9. Support and inquiries
- For any question about shipping or order tracking, contact us by email: hayder@erosstore.co or phone/WhatsApp: +9647868211477.