Shipping policy
Shipping Policy
At EROS, we are committed to providing a seamless and reliable shipping experience for our customers. Below are the details of our shipping policy:
1. Processing Times
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Orders are processed within 6 to 24 hours after payment confirmation.
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Processing excludes official curfew days.
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In case of any processing delay, you will be notified immediately.
2. Shipping Times
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Local orders (Basra): Delivery takes between 2 to 12 hours.
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Other governorates: Delivery takes between 12 to 24 working hours, depending on the location.
3. Shipping Fees
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Within Iraq: A flat shipping rate of 3,000 IQD applies to all regions of Iraq.
4. Shipping Carriers
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We partner with reliable shipping companies to ensure timely delivery and the highest quality of service.
5. Order & Shipping Confirmation
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Once your order is confirmed, you will receive an email or a WhatsApp message containing your shipment details.
6. Shipping Delays
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Delays may occur due to circumstances beyond our control, such as weather conditions or public lockdowns.
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In such events, we will do our best to inform you and find quick solutions.
7. Remote Areas
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Shipping to some remote areas may take longer, and you will be notified at the time of order confirmation.
8. Delivery Policy
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If a delivery fails due to an incorrect address or a lack of response, the shipment may be returned to the store.
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The customer will be responsible for the return shipping fees.
9. Shipping & Gifts
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If you require gift wrapping services or direct shipping as a gift, please mention this during order confirmation.
10. Support & Inquiries
For any questions regarding shipping or order tracking, you can contact us via:
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Email:
hayder@erosstore.co -
Phone/WhatsApp:
+9647868211477